Shipping Time
Thanks for your order!
Postage within New Zealand takes approximately 2 working days (up to 4 working days for rural delivery).
During sales, your shipping notification may take 7-10 working days.
International shipping usually takes between 3-5 working days (DHL) and 20-30 days (Standard Shipping) but is largely dependent on destination.
PRE-ORDERS - All orders containing pre-order items will begin shipping from the end of the first week of April. If you order in stock items and pre-order items in the same order they will be shipped together when the pre-orders ship. If you need some items sooner please place seperate orders.
Shipping Prices
FREE DHL SHIPPING for any orders worldwide (excludes USA) over $250NZD
New Zealand Tracked Courier:
$10 for orders up to $249.99 Free shipping over $250.
Australia Shipping:
Australia Standard Shipping (20-30 days): 0 - 0.2kg $14 AUD
Australia DHL Express (1-2 days): $24 AUD For orders up to 0.15kg
Australia DHL Express (1-2 days): $22 AUD For orders over 0.5kg
United States of America Shipping (Ships from California):
USA Standard Shipping: $7 USD
USA Free Shipping:over 0.15kg ~ $40 USD
Rest of the world Shipping:
Rest of World Standard Shipping: 0 - 0.2kg $20NZD
Rest of World Standard Shipping: 0.2kg+ $60NZD
Rest of World DHL Express: $60NZD - Customs and Duties may apply to be paid by the customer.
Returns
Sale and Clearance
Lulu Funk cannot accept returns or exchanges on any sale or clearance or other promotional or discounted items. Faulty items will be addressed as below.
Underwear
Unfortunately, underwear cannot be exchanged or returned due to hygiene reasons. Please choose carefully. If in doubt about sizing, don’t hesitate to get in touch before ordering.
Other
For New Zealand customers, any product that is incorrectly sent out (wrong size or product) will be rectified by Lulu Funk in the form of an exchange. For international customers, they will be refunded. This policy lasts 14 days.
Any product that was sent out and incorrectly chosen by the customer (e.g, wrong size or change of mind) can be exchanged. However, any extra shipping method will be at the customer’s expense. When returning an item, consider a trackable shipping service as we cannot process a return or refund until the item is received.
Please check your cart carefully before purchase and again once receiving your order before removing any product packaging.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unopened, with original non removed labels.
Any change-of-mind purchases will incur a 30% restocking fee.
Please contact hello@lulufunk.com for all returns.
Faulty items
On the rare occurrence that there is a fault or damage to your product, we will meet our obligations under the Consumer Guarantees Act to your satisfaction.
Please contact us as soon as possible so we may remedy this situation.
If you have questions you need answers to, please feel free to drop us a line at hello@lulufunk.com
