Shipping & Returns

Shipping Time

Thanks for your order! Postage within New Zealand takes approximately 2 working days (up to 4 working days for rural delivery). During sales, your shipping notification may take 7-10 working days. International shipping usually takes between 3-5 working days but is largely dependent on destination. 

Shipping Prices

New Zealand Tracked Courier:

$9 for orders up to $199.99 Free shipping over $200.

International Shipping:

Australia Standard Shipping: 0 - 0.1kg $15AUD

Australia Standard Shipping: 0.1kg+ $11AUD

Australia DHL Express: $25AUD - Up to $199.99NZD

Australia DHL Express: Free shipping over $200NZD

Rest of World Standard Shipping: 0 - 0.1kg $25NZD

Rest of World Standard Shipping: 0.1kg+ $15NZD

Rest of World DHL Express: $40 - Free shipping over $200NZD 

Returns

Underwear

Unfortunately, underwear cannot be exchanged or returned due to hygiene reasons. Please choose carefully. If in doubt about sizing, don’t hesitate to get in touch before ordering.

Other

For New Zealand customers, any product that is incorrectly sent out (wrong size or product) will be rectified by Lulu Funk in the form of an exchange. For international customers, they will be refunded. This policy lasts 14 days.

Any product that was sent out and incorrectly chosen by the customer (e.g, wrong size or change of mind) can be exchanged. However, any extra shipping method will be at the customer’s expense. When returning an item, consider a trackable shipping service as we cannot process a return or refund until the item is received. Please check your cart carefully before purchase. Any change-of-mind purchases will incur a 15% restocking fee.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please contact hello@lulufunk.com for all returns.

Faulty items

On the rare occurrence that there is a fault or damage to your product, we will meet our obligations under the Consumer Guarantees Act to your satisfaction.

Please contact us as soon as possible so we may remedy this situation.

If you have questions you need answers to, please feel free to drop us a line at hello@lulufunk.com