Shipping & Returns

 Shipping

Thank you for your order! Your order will be processed within 2 working days. Once your order is dispatched you will receive shipping/postal confirmation.

You can expect postage within New Zealand to take approximately 2 working days (up to 4 working days for rural delivery).

International shipping usually takes between 6-10 working days but is largely dependent on destination. International shipping is untracked and we therefore cannot be held liable for lost packages. If you would like to enquire about a tracked service, please contact us prior to placing your order.

 

Returns Policy

Please read sizing charts prior to purchase.

Yes we can accept items for refund or exchange within 30 days of purchase. Returned items must be unwashed, unused and unworn with original tags in place, in saleable condition.

Shipping is non refundable on returns.

Those items returned for exchange will be at the shipping cost of the customer in both directions.

A refund or exchange will not be actioned until the original item is received and inspected by Lulu Funk.

For refunds or exchanges, please send us an email for further directions to:

(email address to be advised)

 

Faulty items

On the rare occurrence that there is a fault or damage to you product, we will meet our obligations under the Consumer Guarantees Act to your satisfaction.

Please contact us as soon as possible so we may remedy this situation.

 

If you have questions you need answers to, please feel free to drop us a line at hello@lulufunk.com

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