Shipping & Returns

 Shipping

Thank you for your order! Your order will be processed within 2 working days. Once your order is dispatched you will receive shipping/postal confirmation.

You can expect postage within New Zealand to take approximately 2 working days (up to 4 working days for rural delivery).

International shipping usually takes between 6-10 working days but is largely dependent on destination. 

As of 9/1/2018 we have changed our International Shipping policy. The following options are now our standard:

Australia Untracked: $12*

Australia Courier Tracked: $30

Rest of World/ Courier Tracked: $60

*Please note that if you choose our Australia Untracked option, we cannot be held liable for lost packages.

 

Returns Policy

Please read sizing charts prior to purchase.

"Lulu Funk LTD Refund/Exchange Policy

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Please check your cart carefully as any items purchased in the incorrect size, will require you to return the item as below, then pay an additional shipping fee prior to sending out your replacement product.

Returns/Exchange policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Returns
Any product that is incorrectly sent out (wrong size or product) by Lulu Funk, will be rectified in whole by Lulu Funk LTD in the form of an exchange.

Any product sent out, as chosen by the customer - but which they incorrectly chose (wrong size or product - includes change of mind), will be exchanged. However any extra shipping method will be at the customers cost.
If you are returning an item, you should consider using a trackable shipping service as we cannot process a return or refund, until the item is received.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

For returns address, please contact hello@lulufunk.com

Refunds

Refunds will only be approved, where an item is to be exchanged due to the fault of Lulu Funk, and it cannot be exchanged due to stock levels.

If a refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working of days. If you have paid by direct bank transfer, we will require your bank account number in order to process your refund.

Sale items
Unfortunately sale items cannot be refunded, unless you have been sent a faulty or incorrect item, at the fault of Lulu Funk."

 

Faulty items

On the rare occurrence that there is a fault or damage to you product, we will meet our obligations under the Consumer Guarantees Act to your satisfaction.

Please contact us as soon as possible so we may remedy this situation.

 

If you have questions you need answers to, please feel free to drop us a line at hello@lulufunk.com

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