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Thanks for your order! Postage within New Zealand takes approximately 2 working days (up to 4 working days for rural delivery). During sales, your shipping notification may take 7-10 working days. International shipping usually takes between 3-5 working days but is largely dependent on destination.
$9 for orders up to $199.99 Free shipping over $200.
Australia Standard Shipping: 0 - 0.1kg $15AUD
Australia Standard Shipping: 0.1kg+ $11AUD
Australia DHL Express: $25AUD - Up to $199.99NZD
Australia DHL Express: Free shipping over $200NZD
Rest of World Standard Shipping: 0 - 0.1kg $25NZD
Rest of World Standard Shipping: 0.1kg+ $15NZD
Rest of World DHL Express: $40 - Free shipping over $200NZD
Unfortunately, underwear cannot be exchanged or returned due to hygiene reasons. Please choose carefully. If in doubt about sizing, don’t hesitate to get in touch before ordering.
For New Zealand customers, any product that is incorrectly sent out (wrong size or product) will be rectified by Lulu Funk in the form of an exchange. For international customers, they will be refunded. This policy lasts 14 days.
Any product that was sent out and incorrectly chosen by the customer (e.g, wrong size or change of mind) can be exchanged. However, any extra shipping method will be at the customer’s expense. When returning an item, consider a trackable shipping service as we cannot process a return or refund until the item is received. Please check your cart carefully before purchase. Any change-of-mind purchases will incur a 15% restocking fee.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Please contact hello@lulufunk.com for all returns.
On the rare occurrence that there is a fault or damage to your product, we will meet our obligations under the Consumer Guarantees Act to your satisfaction.
Please contact us as soon as possible so we may remedy this situation.
If you have questions you need answers to, please feel free to drop us a line at hello@lulufunk.com
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Get 1 point for every $1 spent.
Get 5 points just for signing up.
Earn 5 points for liking and sharing on Facebook and Insta.
Get a bonus 5 points on your big day!
Sustainability is woven into every thread of our underwear and sleepwear.
We produce more energy than we consume.
Our dyeing process reuses 95% of the water we use.
You won’t find any plastic bags here!
Get 1 point for every $1 spent.
Get 5 points just for signing up.
Earn 5 points for liking and sharing on Facebook and Insta.
Get a bonus 5 points on your big day!
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