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***IMPORTANT: NZ/AU ORDERS BETWEEN 23 APRIL AND 6 MAY 2024***
Please note we are on holiday between April 23rd and May 6th 2024.
No orders to New Zealand or Australia will be shipped during this period.
By accepting these terms and conditions, you accept that your order will be delayed and shipped after May 6th.
USA Orders are not affected.
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Postage within New Zealand takes approximately 2 working days (up to 4 working days for rural delivery).
During sales, your shipping notification may take 7-10 working days.
International shipping usually takes between 3-5 working days (DHL) and 20-30 days (Standard Shipping) but is largely dependent on destination.
FREE DHL SHIPPING for any orders worldwide (excludes USA) over $200NZD
$9 for orders up to $199.99 Free shipping over $200.
Australia Standard Shipping: 0 - 0.2kg $12 AUD
Australia Standard Shipping: 0.2kg+ $16 AUD
Australia DHL Express: $30AUD For orders up to $199.99 AUD
USA Standard Shipping: $5 USD
USA Free Shipping $60 USD
Rest of World Standard Shipping: 0 - 0.2kg $20NZD
Rest of World Standard Shipping: 0.2kg+ $60NZD
Rest of World DHL Express: $60NZD - Customs and Duties may apply to be paid by the customer.
Unfortunately, underwear cannot be exchanged or returned due to hygiene reasons. Please choose carefully. If in doubt about sizing, don’t hesitate to get in touch before ordering.
For New Zealand customers, any product that is incorrectly sent out (wrong size or product) will be rectified by Lulu Funk in the form of an exchange. For international customers, they will be refunded. This policy lasts 14 days.
Any product that was sent out and incorrectly chosen by the customer (e.g, wrong size or change of mind) can be exchanged. However, any extra shipping method will be at the customer’s expense. When returning an item, consider a trackable shipping service as we cannot process a return or refund until the item is received.
Please check your cart carefully before purchase and again once receiving your order before removing any product packaging.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging, unopened, with original non removed labels.
Any change-of-mind purchases will incur a 30% restocking fee.
Please contact hello@lulufunk.com for all returns.
On the rare occurrence that there is a fault or damage to your product, we will meet our obligations under the Consumer Guarantees Act to your satisfaction.
Please contact us as soon as possible so we may remedy this situation.
If you have questions you need answers to, please feel free to drop us a line at hello@lulufunk.com
Get 1 point for every $1 spent.
Get 5 points just for signing up.
Earn 5 points for liking and sharing on Facebook and Insta.
Get a bonus 5 points on your big day!
Get 1 point for every $1 spent.
Get 5 points just for signing up.
Earn 5 points for liking and sharing on Facebook and Insta.
Get a bonus 5 points on your big day!
Sustainability is woven into every thread of our underwear and sleepwear.
We produce more energy than we consume.
Our dyeing process reuses 95% of the water we use.
You won’t find any plastic bags here!
Sustainability is woven into every thread of our underwear and sleepwear.
We produce more energy than we consume.
Our dyeing process reuses 95% of the water we use.
You won’t find any plastic bags here!
